Operational readiness requires a range of activities that come together and operate in a seamless manner. Repeatedly testing, verifying and validating that these activities interact seamlessly and perform to predictable expectations ensures a smooth opening of an Airport. The approach has to be all encompassing with the flexibility to tweak and tune roles and responsibilities, systems, and processes, ahead of a formal Airport opening.
CCL approach focuses on Four key components to this activity:
Programme Planning is a key aspect of the ORAT activity. It involves understanding the various other projects interlinked to the Main Programme and establishing a common framework, to monitor and verify the readiness of these programs individually to support Business Operations.
We work with the Airport Developer to assess the availability of manpower to support regular Airport operations, tracking the readiness leading up to the Go Live day, facilitate on-job training for the resources including end user training on systems, and familiarization training on the Airport layout to name a few.
The Team is skilled in developing a plan of operations for every stakeholder on all areas of operations and verifying that the systems support the operational scenario, analysing complex IT systems integration issues and recommending effective solutions to address them, and developing and training Operations staff on Standard Operations Procedures to handle various scenarios in the Command and Control center.
We work with the stakeholders to plan and optimize the relocation process for stakeholders, streamline transfer scenarios, open up Customer service / facilitation desks etc. Our staff is deployed by areas and functions across the entire Airport on Go-Live day to monitor the activities and step in as required to support the Airport or Airlines staff in addressing issues.